Refund policy
Returns
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition as received.
- Returned with all original tags attached.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
To initiate a return, please contact us at fnuainulfatima@gmail.com.
Return Address:
Please note that returns sent without prior authorization will not be accepted.
Return Shipping Costs
Customer satisfaction is important to us. However, the responsibility for return shipping costs depends on the reason for the return.
- If the return is due to a customer-related reason, such as ordering the wrong item, selecting the wrong size or color, providing an incorrect shipping address, or simply changing your mind, the customer is responsible for all return shipping costs.
- If the return is due to our error, including receiving an incorrect item, a defective product, or an item that arrived damaged, we will cover the return shipping costs at no additional charge.
Once your return request is approved, we will provide detailed return instructions. Any applicable return shipping charges will be communicated before the return process begins.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at fnuainulfatima@gmail.com. We will promptly review the issue and work to provide an appropriate resolution.
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Sale or clearance items
- Gift cards
If you are unsure whether your item qualifies for a return, please contact us before submitting a return request.
Exchanges
The quickest way to receive a replacement item is to return your original purchase. Once your return has been approved, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving it, for any reason and without providing a justification.
To qualify, the item must be unused, unworn, in its original packaging with all tags attached, and accompanied by proof of purchase.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If you have not received your refund within 15 business days after approval, please contact us at fnuainulfatima@gmail.com.
If you have any questions regarding our Return & Refund Policy, please don't hesitate to contact us at fnuainulfatima@gmail.com.