Frequently Asked Questions (FAQ)

Frequently Asked Questions

Have questions? We've got answers! Browse our most commonly asked questions below. If you don't find what you're looking for, feel free to contact us.

🛍️ Orders & Payments

How do I place an order?

Simply browse our store, add your desired products to the cart, and proceed to checkout. We accept all major credit cards and secure payment methods.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us at support@shahmori.com as soon as possible.

Is my payment information secure?

Yes! All transactions are encrypted with SSL technology. We never store your full payment details.

🚚 Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout.

Do you ship internationally?

We currently ship within the US. International shipping options may be available — please check at checkout or contact us for details.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unopened, unused products in their original packaging. Please contact us to initiate a return.

How long does a refund take?

Refunds are processed within 5–7 business days after we receive your returned item.

💊 Products & Supplements

Are your supplements safe?

Yes! All products we carry are from reputable brands with lab-tested, high-quality ingredients. However, we always recommend consulting your healthcare provider before starting any new supplement.